Terms & Conditions

§ 1 Legal statement

By using the biologo-detox.com website and by ordering products from TAO-M-RIINA via the website or by phone, fax or email, you are agreeing to be bound by the terms & conditions set out below. If you do not agree with these terms and conditions without modification, please do not use this shop.

§ 2 Contracts

2.1 Contracts are concluded under the name of TAO-M-RIINA Ltd.
2.2 Offers containted on the websites www.entgiften-statt-vergiften.com and www.biologo-detox.com represent only the invitation to place an order. The contract is concluded only after the customer's explicit acceptance by mail, fax, or email, or, lacking one of these, by delivery of the order or mailing of the bill to the address provided by the customer during the ordering process.
2.3 Delivery dates and times are not binding. Delays caused by acts of nature, bureaucratic or political arrangements, lack of materials, extensive disruption of operations in our own systems or those of our providers entitle us to cancel unfilled deliver orders in part or in whole, or to postpone fulfillment of the order until said impediments are overcome. Any claims due to later delivery or unfilled orders are void.
2.4 All offers are valid while supplies last. Should a supplier despite contractual agreement with TAO-M-RIINA be unable to deliver the ordered products, TAO-M-RIINA has the right to cancel a contract with a customer. In this case the customer will be informed in good time that the ordered product cannot be delivered. Any already paid monies will be returned within 14 days of cancellation to the customer or used for other products if this is the wish of the customer.

§ 3 Import/Export and Customs Regulations

When placing an order, the customer must observe the import and customs regulations of the respective country.
The customer bears the risk for all consequences resulting from invalid goods dispatched abroad, disregard of the import and customs regulations of foreign countries (including transit regulations), wrong or incomplete information given in the customs declaration, the green customs form or accompanying papers, as well as for non-observance of the applicable export regulations. This likewise applies to damage in transit and warranty losses as a result of goods not being replaced after confiscation by the customs authorities of a foreign country. It is incumbent on the customer to procure information necessary for proper delivery of the goods (e.g. the customer may contact the agencies abroad in the countries of destination or transit, such as foreign trade offices, Chambers of Industry and Commerce, etc. regarding local regulations and practices.).

§ 4 Right to withdraw from Contract

4.1. You may cancel your contract with us for your order at any time within seven business days from the date you receive the ordered goods. It is neither necessary to indicate the reason for cancelling your contract, nor will any penalty apply.
The right of withdrawal does NOT apply for contracts including goods whose quality might be compromised due to inappropriate handling or storage, such as products for human consumption, as well as products that are not eligible for return, such as unsealed books,cds,dvds or download articles.

4.2 To withdraw from your contract, you must notify us by email at the following email address: withdraw (at) entgiften-statt-vergiften.com, or you may use the contact form on our website. You will then receive instructions for returning your purchase, including the correct return address for your location.

4.4 Once you have notified us regarding the cancellation of your contract, any sum charged to your credit card will be re-credited to your account as soon as possible - 30 days at the latest - provided that the goods in question (including packaging) are returned to us in the condition in which they were delivered to you. If the goods are not returned or the costs of delivery are not paid, we are entitled to deduct the costs of recovering the goods from the amount to be re-credited to your account.

§ 5 Delivery

5.1 Unless otherwise requested by the customer, the delivery address entered by the customer will be used. The accuracy the completeness of the recipient's address is the full responsibility of the purchasing customer. Additional costs resulting from incomplete or inaccurate address information will be borne entirely by the purchasing customer.
5.2 Should the customer not accept the delivered purchase in the manner agreed (default of delivery), we are entitled, after a grace period, to place the item(s) in our stock or, at the cost and risk of the customer, as part of another authorized trade. At the same time, we are authorized to demand the fulfillment of the contract or, after a two-week grace period, to withdraw from the contract and otherwise make use of the item(s) in question.
5.3 We accept no responsibility for damages or problems resulting from orders delivered to third parties. Please ensure that every delivery is received only by an authorized individual.

§ 6 Payment Deadlines and Delays

6.1 In choosing to be billed for payment (credit-worthiness presupposed) the customer is obligated to settle the account withing 14 days following receipt of their order.
6.2 Should payment be delayed, TAO-M-RIINA Ltd. Is entitled to claim 5% interest on the original balance. In the event that TAO-M-RIINA Ltd. can verify damages amounting to greater than 5%, TAO-M-RIINA reserves the right to assert a claim to commesurate compensation.
6.3 In particular, the customer is bound to pay all dunning charges of required by TAO-M-RIINA Ltd.
6.4 Should the customer allow the final reminder deadline to elapse, the customer is obligated to refund the costs of the resulting debt collection proceedure.

§ 7 Guarantee/Returns

7.1 We guarantee that all products are free from material and manufacturing flaws at the time of passing of risk. Upon delivery it is the responsiblility of the customer to immediately check items for flaws and damages.
7.2 Should you discover any flaws in your purchase, please inform us within 24 hours of receipt of the delivery. Later claims cannot be considered. Justifiable returns will be replaced immediately.
7.3 Flaws in part of an order do not constitute grounds for a replacement of the complete order.
7.4 To return or exchange an item, please contact our call center by phone, fax, or email. Here you will receive the necessary guidelines to make a return or exchange.

§ 8 Invoke a withholding right after notification of Defects

A right to withhold may be invoked by the customer only when his or her complaints have been recognised legally or by TAO-M-RIINA.

§ 9 Properiety rights

All of our deliveries and performances occur under proprietary right. Until the delivered/ordered products have been paid for in full by the customer they remain the property of TAO-M-RIINA. All downloadable items are protected under copyright and licensing laws. Users are therefore not permitted to lend, reproduce, rent, perform, or send these works, excluding copying for private use or transfer bewteen media.

§ 10 Liability for Defects

Should product prove defective, the customer may request a replacement (subsequent fulfillment). The right to a replacement is non-transferable. Unless otherwise determined, the customer is barred from further claims, regradless of their legal foundation. TAO-M-RIINA Ltd. is not responsible for damages not associated with the delivered product itself; in particular, TAO-M-RIINA Ltd. is not liable for loss of sales or other financial losses on the part of the customer. The extent to which TAO-M-RIINA is excluded from liability, in whole or in part, likewise applies to the personal liabilty of employees, representatives, and aides. In the event of a subsequent fulfillment by way of a replacement, the customer is required to return the original item to TAO-M-RIINA Ltd. If the purchase is not returned to TAO-M-RIINA Ltd. within 10 days, the customer waives the right to a return and is required to settle their account.

§ 11 Data protection

We use your details in order to process your order. We store and process all customer details according to the relevant regulations. When you subscribe to our newsletter, we save your email address for advertisement and market research purposes until you unsubscribe from it.
We do not pass on your personal details, including your address and email address, to third parties. Our service partners are excluded from this, as they require the details in order to carry out your order (for example the delivery company and the bank). In these cases the amount of data transferred is kept to the necessary minimum.

§ 12 Change of Address

The customer is required to inform us of changes in their home and/or business address so long as the standing legal transaction remains pending from one or both sides. Should the customer fail to provide this information, the transaction will be regarded as completed when the shipment is sent to the last valid address.

§13 Applicable Law

This agreement shall be exclusively governed and construed by the Laws of GB and specifically excludes uniform standards through international agreement, such as the “UN-Kaufrecht”(CISG) on the sale of goods. The place of jurisdiction is UK.

§ 14 Severability clause

Should certain terms of the current contract be ineffective or unfeasable, or after contract closure be ineffective or unfeasable, the validity of the contract remains unchanged. The above stated terms suffice in the case that a contract is incomplete.

Valid from November 2009
© TAO-M-RIINA Ltd., 2009